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Team Management - Managing Team Conflicts

Print Version

This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions.

1 level - 44 training modules

 

Available Options

Managing Team Conflicts (Individual License)
Makau Course Cover - Box Shot  
CD-ROMs, e-Study Guides$99.00Add To Cart
Managing Team Conflicts (Library License)
Makau Course Cover - Box Shot  
CD-ROMs, e-Study Guides$198.00Add To Cart
Managing Team Conflicts (1 Year Access)
Makau Course Cover - Box Shot  
1 YR ONLINE, e-Study Guides$99.00Add To Cart

Course Instructor: Rick James

Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand.

Course Outline

Managing Team Conflict
Introduction
  • Introduction
  • Work Assignment
  • Section Wrap-up
Team Fundamentals
  • Why Teams?
  • The Evolution of Teams
  • Groups vs. Teams
  • Common Assumptions
  • Life Cycles
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
  • Colleagues
Symptoms of Team Conflict
  • Work Assignment
  • Colleagues
  • Colleagues Response
Sources of Conflict
  • Member Turnover
  • Work Assignment
  • Colleagues
  • Colleagues Response
Resolution Process
  • Work Assignment
  • Colleagues
  • Colleagues Response
Healthy Conflict=Strong Teams
  • Successful Team Building
  • Listening
  • Work Assignment
  • Colleagues
  • Colleagues Response
  • Listening & Team Building
  • Dialog & Skillful Decision
  • Deep Dialog Protocol
  • Skillful Discussion Protocol
  • Questions
  • Colleagues
  • Colleagues Responses
  • Alignment
The Bottom Line